Hotel Reservation Coordinator

We are seeking a highly skilled and customer-focused Reservationist to join our team at The Northport Hotel. As a key member of our front desk team, you will be responsible for managing guest reservations, providing exceptional customer service, and ensuring a seamless booking experience.

• Manage guest reservations: Handle all incoming inquiries related to room and dining reservations, ensuring accurate and efficient processing.
• Provide information: Offer detailed information about our dining options and available menus, ensuring guests have a comprehensive understanding of our offerings.
• Maximize bookings: Identify opportunities to upsell and promote special offers or upgrades to enhance the guest experience.
• Input reservations: Accurately enter reservations into our system, ensuring all guest preferences and special requests are noted.
• Coordinate with departments: Work closely with our restaurant teams to ensure smooth communication of guest arrivals and requests.
• Resolve guest inquiries: Address any questions or concerns from guests related to their reservations promptly and professionally.

• Previous experience in a reservationist or customer service role, preferably in the hospitality industry.
• Experience with OpenTable or other restaurant reservation systems is a plus.
• Strong communication skills, both written and verbal.
• High attention to detail and the ability to multitask in a fast-paced environment.
• Friendly, professional, and a team player with a passion for hospitality.

• Competitive hourly wage or salary (depending on experience)
• Employee discounts on dining and accommodations
• Opportunities for career growth within the hotel
• A supportive and dynamic work environment