Onsite Service Technician

2 weeks ago


Milwaukee, Wisconsin, United States Xerox Full time
About the Role

Xerox is seeking a skilled Onsite Service Technician to join our team. As a key member of our Technical Services division, you will be responsible for delivering exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide outstanding service to clients, managing call resolve issues in accordance with customer's Service Level Agreement (SLA) to optimize customer satisfaction.
  • Use electromechanical skills to repair devices, with training provided by certified instructors and online resources.
  • Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
  • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability, engaging the support of other Xerox personnel as required.
  • Deliver customer training on assigned products to improve end-user knowledge of equipment functionality.
Requirements
  • Electromechanical experience, including the ability to read and comprehend electrical schematics to properly troubleshoot systems.
  • Superior time management skills and reliability, with a valid driver's license and appropriate insurance coverage.
  • Ability to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday, with a focus on safety around electrical components.
What We Offer
  • Substantial growth opportunities for future career development within a supportive and collaborative company culture.
  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
  • Paid time off, plus holidays and personal days.
About Xerox

Xerox is an industry leader that's rapidly growing our Technical Services division. We're committed to diversity and inclusion, and we're an equal opportunity employer. Learn more at https://www.xerox.com/en-us/careers/diversity-and-inclusion.



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