Collection Specialist

3 days ago


Duluth, Minnesota, United States Georgia United Credit Union Full time
Job Description

We are seeking a highly skilled Financial Collector to join our team at Georgia United Credit Union. In this role, you will be responsible for collecting delinquent accounts and providing excellent customer service to our members.

Main Responsibilities:

  • Follow up on delinquent accounts via telephone, personal contact, and correspondence to secure satisfactory resolutions.
  • Discuss possible financial arrangements, inform members of potential legal actions, and suggest financial counseling to arrive at suitable payment plans.
  • Utilize effective human relations skills to present a positive Credit Union image in challenging situations.
  • Minimize losses by taking early action and making effective use of collection tools.
  • Perform skip tracing, request updates from available sources, and process General Ledger transactions related to recoveries, repossessions, and foreclosures.
  • Ensure compliance with Credit Union policies and procedures.
  • Keep accurate and up-to-date activity reports on late, potentially late, and delinquent loans and charged-off shares.
  • Document all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence.

Requirements:

  • Bachelor's degree (preferred) or High School diploma (required).
  • 2-5 years of collections or related experience (required).
  • Understanding of financial products, policies, and default enforcement clauses (required).
  • Knowledge of collection procedures and related laws and regulations, such as FDCPA (required).

Salary: $45,000 - $60,000 per year, depending on experience.



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