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Public Safety Officer Aurora St Luke's
2 months ago
We are seeking a highly skilled Public Safety Officer to join our team at Aurora St Luke's. As a Public Safety Officer, you will be responsible for providing security services with professionalism, fairness, and compassion in challenging circumstances. You will inspire confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor.
Key Responsibilities- Provide security services with professionalism, fairness, and compassion in challenging circumstances.
- Inspect facilities to identify vulnerabilities, hazards, and fire conditions, and perform routine responsibilities during interior and exterior patrols to ensure safety and security.
- Respond to service calls, such as combative or threatening patients or visitors and team member incidents, and serve as a primary resource for de-escalation.
- Investigate incidents that occur on Advocate Aurora property and complete timely and accurate reports.
- Liaison with state and local law enforcement and first responder agencies, and coordinate, brief, and monitor every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
- Maintain current Department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of clinical restraints, conducted energy weapon (Taser), and other department-issued equipment and/or requirements identified in the Annual Training Plan.
- Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role.
- A valid driver's license issued by the Division of Motor Vehicle.
- Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
- Certified in Conducted Energy Weapon (Taser) use within 90 days of hire and periodically thereafter.
- High School Diploma or GED.
- Typically requires 1 year of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, staff and/or property.
- Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with employees, visitors, and patients, even if they are verbally aggressive persons.
- Demonstrated experience in quickly assessing dangerous situations and taking appropriate action.
- Demonstrated ability in verbal and written communications.
- Ability to use a computer to document work such as Microsoft Word, Excel, navigating a web page, and database entry.
- Ability to defend self and/or others in case of physical confrontations when de-escalation efforts fail and there is cause to detain a non-cooperative person who is committing a criminal act or fleeing and possess the ability to physically restrain a person against their will.
- Ability to communicate effectively with people; ability to hear radio and telephone communications at both high and low decibels.
- Ability to communicate via radio and telephone with clear diction without impediments.
- Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally. Must be able to push/pull with 35 lbs. of force.
- Have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses in both eyes.
- May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards. Protective clothing must be worn as necessary.
- Operates all equipment necessary to perform the job.
- Frequent exposure to aggressive behavior and emotionally charged situations.
- Must be able to handle personal stress and possible violence.
- Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able to assist nursing staff with lifting patients of all sizes.
