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Technical Support Specialist

2 months ago

Monaca Pennsylvania, United States SelectQuote, Inc. Full time
About the Role:

The Technical Support Specialist position is a highly service-oriented technical support role that is responsible for hardware and software troubleshooting and support for internal SelectQuote employees both in the office and remotely.

This position will require an "on the job" supervised training period where the individual will learn our internal telecom systems, common network and hardware troubleshooting issues.

Key Responsibilities:
  • Solves computer-related problems
  • Troubleshoots hardware and software issues for in-facility and remote associates
  • Resolves service desk tickets and updates work logs in the ticketing system
  • Inventory management and updates
  • Understands and troubleshoots custom CRMs and VOIP environment
  • Assists in monitoring networked computer equipment
  • Supports associate onboarding and equipment setup
  • Escalation contact for Service Desk Level I
  • Inventory management and updates
  • Assist with building and configuring new computer systems, including operating systems, security updates, and virus software
  • Training and mentoring
  • Maintaining Active Directory objects
  • Manages reporting access
  • Supports office audio/visual systems
  • Interacts with 3rd-party support
Requirements:
  • Critical thinking
  • Strong attention to detail
  • Ability to quickly adapt to new circumstances as they arise
  • Ability to gain knowledge and understanding of internal software
  • Works well under pressure
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Bachelor's degree preferred
  • Minimum of 1 year experience in a technology-oriented role required
  • Preferably in the following environments: Helpdesk and Software Support
  • 6 months of experience with PC hardware troubleshooting required
  • Familiarity with call center environments preferred
  • Certificates/Licenses/Registration: No licensing is required, but any kind of Project Management (PMP) certification is a plus