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Customer Service Representative

2 months ago

Seattle, Washington, United States Cox Enterprises Full time
About the Role

We are seeking a highly skilled and motivated Customer Care Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day activities for our assigned accounts.

Key Responsibilities
  • Oversee daily operations, ensuring everything runs like clockwork
  • Ensure compliance with customer requirements and PM regulations
  • Coordinate with customers to schedule and repair equipment promptly
  • Manage repair costs through estimates, audits, and approvals
  • Oversee and follow up on scheduled and unscheduled events
  • Maintain audit processes to ensure accurate invoices and PM forms
  • Process necessary repairs based on PM form reviews and customer approvals
  • Tackle additional projects as assigned, ensuring efficiency and effectiveness
Requirements
  • High School Diploma/GED
  • Strong communication and customer service skills
  • Excellent team collaboration abilities
  • Proficiency in Microsoft Office Suite
Preferred Qualifications
  • Degree in a related discipline
  • Prior industry experience
Why Join Us?

At Cox Enterprises, we offer a dynamic and energizing work atmosphere, opportunities for professional growth, and a supportive team environment. We are committed to empowering our employees to build a better future and are looking for talented individuals to join our team.

As a Customer Care Specialist, you will have the opportunity to make a real impact on our customers' experiences and contribute to the success of our operations team. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.