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Healthcare Support Technician

2 months ago

West Lafayette, Indiana, United States Meridian Health Services Full time
Position Overview

Text 5417 to Quick Apply for this Healthcare Support Technician role

Emphasizing Comprehensive Healthcare
Meridian Health Services is an innovative healthcare provider dedicated to addressing the complete health of individuals by integrating physical, mental, and social wellness to promote optimal health outcomes. This holistic approach ensures that treatments and healthcare professionals collaborate effectively to nurture both the body and mind for overall wellness.

We are currently looking for a full-time Healthcare Support Technician. This role involves working 36 hours per week during evening shifts and weekends.

Key Responsibilities:

  • Greet on-site visitors, ascertain their purpose, and notify the relevant personnel.
  • Evaluate visitors for urgent needs and provide necessary support while awaiting clinical staff intervention.
  • Handle incoming phone calls, identify the purpose, and direct calls to the appropriate department.
  • Record and relay messages or redirect calls to voicemail when necessary personnel are unavailable.
  • Manage emergency calls, gather information, direct them to the appropriate clinical staff, and document the interactions.
  • Make public announcements and respond to codes as required.
  • Provide general information about the organization and assist callers with directions and other inquiries.
  • Oversee visitor access, maintain visitor logs, issue required passes, and inform visitors about policies and visiting hours.
  • Document and secure patient valuables upon admission and ensure their return at discharge.
  • Update electronic medical records with admission and discharge details.
  • Prepare timely correspondence, reports, and other documentation, and perform clerical tasks as needed.
  • Receive admission requests from various agencies and relay necessary information to the appropriate clinical staff.
  • Maintain a schedule for room usage and manage requests for space.
  • Respond to emergency alerts and follow established protocols.
  • Engage in training and development opportunities to stay updated with job responsibilities.
  • Address customer needs promptly and meet service commitments.
  • Resolve conflicts effectively while maintaining confidentiality and listening attentively.
  • Communicate clearly and persuasively in various situations and seek clarification when needed.
  • Provide appropriate responses to inquiries related to the position and refer questions to the relevant departments.
  • Balance individual and team responsibilities, welcome feedback, and contribute to a positive team environment.
  • Participate in the organization's Quality Improvement initiatives.
  • Perform other related duties as assigned.

Desired Qualifications:

  • High School diploma or equivalent.
  • Preferred two years of prior office experience.

Benefits Offered by Meridian Health Services:

  • Health, dental, and vision insurance plans
  • Merit-based compensation
  • 401k plan with company contributions
  • Optional benefits, including critical illness and short-term disability
  • Generous paid time off
  • Wellness initiatives
  • Professional development funding
  • Focus on work-life balance

All employees are required to undergo a drug screening, TB test, comprehensive background check, and fingerprinting. Meridian Health Services recommends flu shots and Covid vaccinations for all staff to enhance safety for both employees and patients. We adhere to Covid-related protocols, including mask-wearing, social distancing, and sanitization practices.

Meridian Health Services is an Equal Opportunity Employer (M/F/D/V) and participates in E-Verify.