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Seasonal Sales Associate, UGG

2 months ago

Columbus, Ohio, United States Deckers Brands Full time

About Us

At Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We're driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Job Summary

Our Sales Associates are critical to the success of our stores. As a Sales Associate, it's your job to create the best possible customer experience. It's your job to listen to each customer and offer recommendations and current product knowledge in response to their needs. You also know how to communicate the UGG brand's sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products.

Key Responsibilities

  • Create personalized shopping experiences for our customers that drive brand loyalty.
  • Understand the importance of our Service Training Program and greet customers promptly and courteously as they enter the store.
  • Ensure that all customer questions are addressed accurately and responded to before they leave.
  • Provide exceptional service from start to finish, including effectively communicating our return policy.
  • Maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions.
  • Provide exceptional customer service to both our in-store customers and those who call on the phone.
  • Operate the cash register, handle money accurately, check inventory daily and ensure products are stocked and available for customers.
  • Maintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting.
  • Practice safety-consciousness and respond to theft in accordance with our policies.

Requirements

  • Two (2) years of retail store experience preferred.
  • High School Diploma.
  • Excellent verbal and written communication skills and ability to convey the UGG and Deckers Brands Vision and Mission to your team members and customers.
  • Highly motivated team player and self-starter.
  • Flexibility of schedule and hours to meet the needs of the business.
  • Proficient in Microsoft Office suite of tools and applications.
  • Valid driver's license.

What We Offer

As part of our UGG Family, you belong to more than a lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We're proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.