Service Writer

2 months ago

Pueblo, Colorado, United States Midas Pueblo Full time
{"title": "Service Writer", "content": "Job Summary

Midas Pueblo is seeking a skilled Service Writer to join our team. As a Service Writer, you will be the primary point of contact for customers, responsible for understanding their needs and arranging for service or repair solutions. Your exceptional communication skills and problem-solving abilities will ensure that customers receive accurate and timely service.

Key Responsibilities
  • Greet customers with a friendly and helpful attitude
  • Carefully listen to customers to understand their requests or issues
  • Promptly arrange for vehicle service or repair action
  • Develop a repair estimate based on the technician's diagnosis
  • Monitor service or repair action and inform customers of progress
  • Generate invoices and handle payment transactions
  • Perform customer follow-up courtesy calls to ensure delivery met expectations
  • Assist shop management in maintaining inventory levels and purchasing parts and materials
Requirements
  • High school diploma or equivalent
  • Exceptional customer service skills
  • Exceptional listening and communication skills
  • Point-of-sale and electronic payment media skills
  • Sales experience
  • Collaborative nature
  • Current and unrestricted driver's license
  • Able to operate a standard transmission
  • Impressive work ethic
  • Strong math skills
Benefits
  • Incentive-driven pay
  • Advancement opportunities
  • Benefits for full-time positions
  • Section 125 flexible spending plan
  • Health benefits
  • Paid vacation
  • Paid holidays
  • Online learning system
  • Five-day work week
  • Uniforms
", "lang_code": "en-US"}