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Technical Support Specialist
1 week ago
**Join Our Team as a Technical Support Specialist**
We are Johnson Health Tech Companies, a dynamic company dedicated to providing innovative fitness solutions. We are seeking a skilled Technical Support Specialist to join our team in Cottage Grove, WI.
This role offers a competitive salary of $18.00 per hour, paid time off benefits, health insurance, 401(k), and opportunities to advance professionally.
Responsibilities:
- Deliver top-notch customer service to dealers, consumers, and service providers via phone, email, and chat
- Work collaboratively with the Technical Support Supervisor to resolve complex technical issues
- Maintain accurate and detailed customer case records
- Meet or exceed performance metrics, including contact rates, order accuracy, and quality
- Foster a positive and inclusive team environment
Qualifications:
- High school diploma or equivalent required
- Proven customer service experience necessary
- Microsoft Office proficiency or comparable software
- Strong written and verbal communication skills
- Critical thinking and problem-solving abilities
Perks:
- Comprehensive health and dental insurance
- Company-funded life insurance
- 401(k) retirement savings plan
- Paid vacation days
- Access to our on-site fitness center
- Discounted products and services
- Ongoing wellness initiatives