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Technical Support Specialist

1 week ago


Cottage Grove, Wisconsin, United States Johnson Health Tech Companies Full time

**Join Our Team as a Technical Support Specialist**

We are Johnson Health Tech Companies, a dynamic company dedicated to providing innovative fitness solutions. We are seeking a skilled Technical Support Specialist to join our team in Cottage Grove, WI.

This role offers a competitive salary of $18.00 per hour, paid time off benefits, health insurance, 401(k), and opportunities to advance professionally.

Responsibilities:

  • Deliver top-notch customer service to dealers, consumers, and service providers via phone, email, and chat
  • Work collaboratively with the Technical Support Supervisor to resolve complex technical issues
  • Maintain accurate and detailed customer case records
  • Meet or exceed performance metrics, including contact rates, order accuracy, and quality
  • Foster a positive and inclusive team environment

Qualifications:

  • High school diploma or equivalent required
  • Proven customer service experience necessary
  • Microsoft Office proficiency or comparable software
  • Strong written and verbal communication skills
  • Critical thinking and problem-solving abilities

Perks:

  • Comprehensive health and dental insurance
  • Company-funded life insurance
  • 401(k) retirement savings plan
  • Paid vacation days
  • Access to our on-site fitness center
  • Discounted products and services
  • Ongoing wellness initiatives