Citizen Service Lead Representative

3 days ago


Reno, Nevada, United States City of Reno Full time
City of Reno Overview

The City of Reno is a vibrant and dynamic city located in the beautiful state of Nevada. Our community is known for its stunning natural beauty, rich history, and welcoming atmosphere.

We are seeking a highly skilled and motivated individual to fill the role of Citizen Service Lead Representative. As a member of our team, you will play a critical role in providing exceptional customer service to the citizens of Reno, ensuring that their needs are met promptly and professionally.

About the Role

This position requires a high degree of technical knowledge and expertise, as well as excellent communication and interpersonal skills. The successful candidate will be responsible for leading a team of customer service representatives, providing training and guidance, and ensuring that all calls are handled efficiently and effectively.

Key Responsibilities

* Lead a team of customer service representatives to provide exceptional service to citizens
* Develop and implement training programs to improve customer service skills
* Analyze and resolve complex customer complaints
* Collaborate with other departments to ensure seamless delivery of services

Requirements

* Bachelor's degree in a related field (e.g., business, public administration)
* 3+ years of experience in customer service leadership or management
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities

Salary Information

The estimated annual salary for this position is $61,400 - $85,200, depending on experience and qualifications.

Benefits

* Comprehensive health insurance plan
* Retirement savings plan (401(k)
* Paid time off and holidays
* Opportunities for professional growth and development

How to Apply

If you are a motivated and experienced customer service leader looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you

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