Medical Equipment Service Specialist

2 weeks ago


Waterbury, Connecticut, United States STERIS Full time

Overview

We are seeking a skilled Medical Equipment Service Specialist to join our team at STERIS. As a key member of our customer-facing division, you will play a critical role in ensuring top-notch service for our customers.

About the Role

This field-based position involves traveling to hospitals and surgical facilities to maintain, troubleshoot, and repair medical equipment, including steam sterilizers and medical equipment washers. You will be responsible for providing excellent customer service, communicating effectively with customers, and promoting STERIS growth through identifying sales opportunities and recommending products/services.

The Ideal Candidate

We are looking for an individual with a strong mechanical/technical background and 4+ years of experience in a related field. The ideal candidate will have basic computer skills, effective written and verbal communication skills, and the ability to work flexible hours. A valid driver's license and the ability to meet all required background and physical assessment elements are also essential.

Responsibilities

  • Perform preventive and corrective maintenance on STERIS and related product lines
  • Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
  • Ensure a positive customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc.
  • Establish and maintain effective, communicative relationships with Customers, managers, support functions, and the sales organization

Benefits

We offer a competitive salary of $70,000 - $90,000 per year, depending on experience. Additionally, we provide overtime opportunities, annual merit bonus, incentive, and commission plans based on soft-sales. Company vehicle, uniforms, safety gear, and tool kit are also provided. We offer comprehensive medical, vision, prescription, dental, and life insurance, as well as 401(k) with a company match. Paid time off accrues from day one, and paid holidays are also included.

Requirements

  • High School Diploma or GED
  • Minimum 4 years of work experience, including 2 years of mechanical/technical directly related experience
  • Customer and team engagement experience
  • Basic computer skills (MS windows/email, navigation, mobile app, data input into multiple systems)


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