Service Employee for Passenger Management

2 weeks ago


Le Grand, Iowa, United States Apex Dynamics Full time

We are seeking a skilled Service Employee for Passenger Management to join our team at Apex Dynamics in Hamburg. As a representative of Deutsche Bahn, you will be responsible for ensuring the satisfaction of customers at the train station.


Your Key Responsibilities:
  • Represent Deutsche Bahn at the station and manage passenger flows within the station and to/from the bus stop.
  • Provide information and assistance to passengers, including bicycle customers, and assist with loading bicycles, strollers, and luggage.
  • Relay information to passengers through appropriate information systems and media regarding platform changes, disruptions, train cancellations, missed connections, and travel alternatives.
  • Manage lost and found items and ensure the safety of passengers, identifying operational hazards or platform overcrowding and reporting them to the local platform supervisor or the 3-S center.

Requirements:
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving skills and attention to detail.

As a Service Employee for Passenger Management, you will play a critical role in ensuring the smooth operation of the train station and providing an excellent customer experience. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.


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