Compliance and Quality Assurance Director

3 days ago


Greensboro, North Carolina, United States Stake Center Locating Full time

Job Title: Compliance and Quality Assurance Director

Location: Greensboro, NC

Stake Center Locating is seeking an experienced Compliance and Quality Assurance Director to oversee our claims/quality/compliance department. The successful candidate will have a strong background in risk management, regulatory compliance, and quality assurance, with excellent leadership and communication skills.

Key Responsibilities:

  • Lead daily operations of the claims/quality/compliance department.
  • Ensure timely review, processing, and settlement of claims.
  • Establish and maintain effective relationships with stakeholders.
  • Monitor and evaluate claims activity to ensure accuracy and compliance with customer contracts.
  • Resolve complex claims, issues, disputes, settlements, and legal cases.
  • Design, train, and mentor claim staff as needed.
  • Provide periodic reports to senior management, regulatory bodies, AP, AR, and Customers.
  • Analyze internal business systems to ensure compliance with industry regulations and ethical standards.
  • Create, modify, update, and implement company policies.
  • Develop risk reduction strategies relative to damage prevention and regulatory concerns.
  • Develop and enforce quality assurance plans, processes, and procedures.
  • Liaise with other departmental heads to ensure that all business operations are in line with business policies.
  • Advise top management on business operations relating to damage prevention endeavors, regulatory risks, and any other policy development.

Requirements:

  • Bachelor's degree in a related field preferred.
  • 5+ years of experience in claims management preferred.
  • Knowledge of insurance/claims/one call regulations and industry best practices.
  • Regulatory experience equivalent to 2+ years preferred.
  • Excellent written and verbal communication skills.
  • Able to work independently and manage multiple tasks.
  • Proficient in Microsoft Office Suite.
  • Some travel will be required.

Estimated Salary: $95,000 - $115,000 per year based on location and experience.



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