Compliance and Quality Assurance Director
3 days ago
Job Title: Compliance and Quality Assurance Director
Location: Greensboro, NC
Stake Center Locating is seeking an experienced Compliance and Quality Assurance Director to oversee our claims/quality/compliance department. The successful candidate will have a strong background in risk management, regulatory compliance, and quality assurance, with excellent leadership and communication skills.
Key Responsibilities:
- Lead daily operations of the claims/quality/compliance department.
- Ensure timely review, processing, and settlement of claims.
- Establish and maintain effective relationships with stakeholders.
- Monitor and evaluate claims activity to ensure accuracy and compliance with customer contracts.
- Resolve complex claims, issues, disputes, settlements, and legal cases.
- Design, train, and mentor claim staff as needed.
- Provide periodic reports to senior management, regulatory bodies, AP, AR, and Customers.
- Analyze internal business systems to ensure compliance with industry regulations and ethical standards.
- Create, modify, update, and implement company policies.
- Develop risk reduction strategies relative to damage prevention and regulatory concerns.
- Develop and enforce quality assurance plans, processes, and procedures.
- Liaise with other departmental heads to ensure that all business operations are in line with business policies.
- Advise top management on business operations relating to damage prevention endeavors, regulatory risks, and any other policy development.
Requirements:
- Bachelor's degree in a related field preferred.
- 5+ years of experience in claims management preferred.
- Knowledge of insurance/claims/one call regulations and industry best practices.
- Regulatory experience equivalent to 2+ years preferred.
- Excellent written and verbal communication skills.
- Able to work independently and manage multiple tasks.
- Proficient in Microsoft Office Suite.
- Some travel will be required.
Estimated Salary: $95,000 - $115,000 per year based on location and experience.
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