Veterinary Service Technician

1 month ago

Corpus Christi, Texas, United States Patterson Company LLC Full time
About the Role

Patterson Companies, Inc. is seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team in Corpus Christi. As a Service Technician, you will play a critical role in providing first-class customer service while learning how to install and repair a variety of dental equipment.

Key Responsibilities
  • Install and/or repair dental equipment under general supervision with the ability to work independently after training.
  • Follow checklists, ensuring all critical parts are examined.
  • Demonstrate knowledge on the installation procedures and jobsite protocol.
  • Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.
  • Perform other duties as assigned.
Customer Service

Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.

Communication

Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience.

Additional Responsibilities
  • Work Ethic: Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson's business conduct and code of ethics and responsibilities.
  • Problem Solving Skills: Anticipates problems and customer needs and goes beyond training to find answers.
  • Interpersonal Skills: Establishes and maintains productive, mutually beneficial relationships with customers, vendors, and colleagues. Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships.
  • Inventory Management: Determines parts, supplies, or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.
  • Personal/Vehicle Safety: Safety is a primary focus for the Patterson Dental service department. Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle. Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road.
Requirements
  • High school diploma or equivalent.
  • Mechanical aptitude required.
  • Possesses strong work ethic and takes ownership of both company and customer goals/objectives.
  • Focused on understanding, meeting, and exceeding customer expectations.
  • Ability to thrive in a fast-paced environment.
  • Requires basic computer skills and/or ability to use a smartphone/tablet.
  • Strong verbal and written communication skills.
  • Valid driver's license along with a good driving record.
Preferred Qualifications
  • Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required.
  • Excellent organization and problem-solving skills.
  • Knowledge of Microsoft Outlook, Excel, and Teams is helpful.
Working Conditions

Must be able to remain in a stationary or driving position up to 100% per day. Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day. Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day. Must be able to reach at shoulder level and reach at waist level up to 25% per day. Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day. Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day. Must be able to climb steps and/or ladders less than 5% per day.

Travel and On-call
  • 100% travel to customer sites in a local geographic area.
  • Occasionally out of town for overnight and/or after-hours.
What's In It For You

We provide competitive benefits, unique incentive programs, and rewards for our eligible employees:

  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
  • 401(k) Match Retirement Savings Plan.
  • Employee Stock Purchase Plan (ESPP).
  • Paid Time Off (PTO).
  • Holiday Pay & Floating Holidays.
  • Volunteer Time Off (VTO).
  • Educational Assistance Program (Tuition Reimbursement).
  • Full Paid Parental and Adoption Leave.
  • LifeWorks (Employee Assistance Program).
  • Patterson Perks Program.
EEO Statement

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees' unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.

We are Patterson. We welcome you.

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