Customer Experience Representative
2 weeks ago
At Local Kitchens, we strive to create memorable experiences for our Guests. As a Customer Experience Representative, you will be the face of our brand, ensuring exceptional service from arrival to departure. Your primary goal is to cater to individual taste preferences, deliver our brand values of Connection, Culinary, and Convenience, and engage with Guests on our brand story and concept.
Key Responsibilities:
- Greet and welcome guests with a warm and friendly demeanor.
- Understand and cater to individual taste preferences.
- Engage with guests on our brand story and concept, answer questions, provide recommendations, and address concerns.
- Work with the team to coordinate the flow of food and ensure each dish meets our standards.
- Clear, reset, and sanitize tables as needed, and maintain cleanliness in all areas of the restaurant.
- Build and maintain relationships with regular guests and engage with new ones.
- Lead the effort in rectifying issues and ensuring guest satisfaction.
Salary Estimate: $18-$22 per hour (dependent on location).
Requirements:
- Previous experience in a guest service or hospitality role preferred.
- Exceptional communication and interpersonal skills.
- Ability to showcase a warm and outgoing personality.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Enthusiasm for food and willingness to learn about our culinary menu offerings.
- Flexibility to work evenings, weekends, and holidays as needed.
Why Choose Us:
- We prioritize Guest First - doing what's best for the guest.
- We value Do Your Job - striving to excel at every task.
- We practice Respect - treating ourselves, teammates, customers with respect.
- We foster Team Wins - working together towards success.
- We promote Ownership - taking pride in everything we do.
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