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Healthcare Concierge Specialist

2 months ago

Shrewsbury, New Jersey, United States TouchCare Full time
About TouchCare

TouchCare is a health tech startup headquartered in New York City and with offices in Shrewsbury, NJ. We provide a personal on-demand, white-glove healthcare concierge service that helps our members find the highest quality, most convenient, lowest out-of-pocket care; available via web, phone, and mobile app.

Job Summary

We are seeking a skilled Intake Specialist to join our team. As an Intake Specialist, you will be responsible for answering inbound calls, securing proper intake information, transferring information into a secure system, and transferring calls to the appropriate TouchCare Health Assistant / Billing Specialist or scheduling a time for a call back.

Key Responsibilities
  • Participate in team meetings and collaborate with colleagues to achieve common goals.
  • Accept inbound Member Inquiries via HIPAA secure system and verbally secure TouchCare Member intake information.
  • Transfer or schedule calls with internal Health Assistants and Billing Specialists, and assist Members with system registration navigation and basic outreach member support.
  • Maintain a friendly and professional service relationship with our members throughout the intake process.
  • Remain empathetic and supportive when Members are frustrated or in need of immediate assistance.
Requirements
  • Bilingual a plus but not required.
  • Excellent time management and prioritization skills.
  • Strong listening and following directions skills.
  • Ability to remain calm and supportive during the intake process.
  • Reliability, team collaboration, and excellent computer skills.
  • Excellent verbal and written communication skills required for speaking to members, physicians' offices, hospitals, insurance companies, healthcare facilities, and for noting this in the computer system for follow-up.
  • Attention to detail and follow through.
  • Must be organized and have the ability to multitask.
  • Team player willing to learn, assist, and help other team members as required.
  • Must have excellent customer service skills.
  • Previous computer experience required.
  • Successful background check.
What We Offer

We offer a flexible and fun working environment, first-class insurance, and generous paid vacation. We are committed to a diverse and inclusive workplace and are an equal opportunity employer.