Fitness Team Associate
1 week ago
Company Overview:
Planet Fitness is a rapidly growing fitness company with over 2,000 locations across the United States and internationally. Our mission is to provide an affordable, high-quality fitness experience that enhances people's lives.
Salary:
The estimated salary for this role is $16.28 - $17.00 per hour.
Job Description:
We are seeking a Member Services Representative to join our team at Planet Fitness. As a Member Services Representative, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.
Essential Duties and Responsibilities:
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-up, taking prospective members on tours, facilitating updates to member accounts, and responding to member questions and concerns.
- Assist in maintaining the neatness and cleanliness of the club.
Required Skills and Qualifications:
- Candidate should have a customer service background.
- Basic computer proficiency is required.
- A passion for fitness and health is essential.
- Punctuality and reliability are must-haves.
- Exceptional customer service skills, strong listening skills, diplomacy, and problem-solving abilities are necessary.
- A high school diploma or equivalent is required, and the candidate must be at least 18 years old.
Benefits:
- All staff receive a free Black Card membership after 90 days of employment.
- As a Core Development and Management employee, you are eligible for benefits if you work at least 30 hours per week, including medical options, dental, vision, flexible spending accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits like access to Pet Insurance and Aflac.
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