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Customer Service Associate

3 weeks ago

Evansville, Indiana, United States Knitwell Group Full time
About the Role

We are looking for a skilled and enthusiastic Customer Service Associate to join our team at the Knitwell Group store in Evansville, IN. As a customer service associate, you will be responsible for providing exceptional customer service, driving revenue growth, and maintaining a positive store environment.

Key Responsibilities
  • Demonstrate a strong understanding of our brand positioning and be able to clearly articulate it to internal and external clients.
  • Build relationships with clients, create client loyalty, and have the ability to multi-task while servicing internal and external clients.
  • Address client concerns, coming to resolution when possible, and involving management where appropriate.
  • Portray a gracious, friendly, energetic, and engaging manner and be at all times respectful and professional.
Requirements
  • Client Service: Ability to function as a role model, ensuring that the client remains the top priority.
  • Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes.
  • Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with our guidelines.
  • Communication: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates.
  • Accuracy: Ability to handle cash and provide change without error.
  • Schedule: Remains flexible in scheduling that meets the needs of the business.
  • Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor and stock room.
Compensation

The estimated salary for this position is $12-$15 per hour, depending on experience.