HVAC Installation Manager

4 weeks ago

East Syracuse New York, United States CoolSys Full time
About the Role

CoolSys is seeking an experienced HVAC Installation Manager to join our team. As a key member of our leadership team, you will be responsible for managing the installation of HVAC systems, ensuring customer satisfaction, and driving business growth.

Key Responsibilities
  • Manage revenue, margins, and PM adds by technician
  • Recruit, hire, and develop a technical workforce
  • Forecast manpower requirements
  • Provide technical support and training to technicians
  • Deliver and account for goals and metrics for assigned technician group
  • Ensure customer requirements are followed and calls are completed on a timely basis
  • Ensure customer rules are accurately adhered to and approve work orders
  • Review dashboards and financial reports and take appropriate action
  • Manage and maintain fleet, parts, and materials inventory, and resolve discrepancies or problems in a timely manner
  • Resolve issues or problems that impact customer satisfaction
  • Develop and maintain long-term relationships with customers and subcontractors
  • Conduct weekly service and safety meetings for all technicians
  • Perform weekly quality assurance on work performed at customer facilities
  • Evaluate and perform annual reviews with Branch Managers
  • Perform inspections of customer assets, technicians, and fleet
  • Create, communicate, and send weekly activity schedule to Branch Manager, Service Director, and VP
Requirements
  • High school diploma, GED, or completion of trade program or technical school
  • 10+ years of experience in the refrigeration/HVAC service, commercial construction, or a related industry
  • Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility
  • Proficiency in understanding and managing P&L
  • Demonstrated business acumen
  • Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multitask
  • Ability to solve problems and apply good judgment
  • Excellent verbal/nonverbal and written communication and presentation skills
  • Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers
  • Knowledge of jobsite safety, ability to oversee work activities to ensure safe work practices and safety rule compliance
  • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws
  • Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.
  • Good driving record
  • Strong leadership skills, with demonstrated experience managing a diverse and multi-discipline workforce
  • Proficient in coaching, training, developing, and building a team
  • Proficient in managing time, delegating assignments, and following through to ensure good results

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