Solutions Architect

2 weeks ago

Boston, Massachusetts, United States Glance Networks Inc Full time

{"h1": "Solutions Architect at Glance Networks Inc", "p": "At Glance Networks Inc, we believe that personal connection makes a world of difference. That's why our mission is to power seamless human connections during those life moments that matter.

As a Solutions Architect, you will work closely with our clients' technical teams to ensure the technical aspects of the relationship with Glance are going smoothly. You'll be an internal advocate for our clients and interact with product and engineering to provide guidance on product and strategy decisions that impact the clients' use of our products.

Key Responsibilities:

* Be the primary technical resource for ensuring Glance customers' technical success and expansion
* Interface with client technical teams to gather and assess specifications and requirements, provide assistance in the development of client relationships, address clients' questions in a comprehensive manner to ensure customer satisfaction, deliver product demonstrations to clients, and instrument client websites and backend systems with Glance technology
* Work with product development to ensure ease of deployment and provide client feedback
* Manage client technical escalations through the Glance process

Requirements:

* College degree or equivalent professional experience preferred in a Solutions Architecture, Sales Engineering, or Technical client-facing role within enterprise software environments
* Must have demonstrable knowledge of web technologies (HTML, CSS, JavaScript, DOM, browser developer tools, etc.), how the Internet works (TCP, DNS, proxies, firewalls, CDNs, etc.), and familiarity with cloud hosting architecture (AWS AZs, load balancing, DR, etc.)
* Experience with administrative setup (installing and configuring packages), building and deploying native mobile applications - iOS and Android, and development frameworks - Angular, React, and Flutter
* Be comfortable speaking 'web', i.e., HTML, CSS, DOM, Javascript, CDNs, CORS, domains, proxies, firewalls, certs, AWS, etc.
* Must be able to present both technical and non-technical topics to individuals at all levels of an organization
* Experience within the Call Center or CRM industry is a plus
* Security and privacy compliance (ISO 27001, PCI, HIPAA, etc.) experience a plus
* Must have a demonstrated track record of technical competence and customer satisfaction
* Comfortable serving as the technical representative of Glance to personnel at all levels of the customer organization, from developers to executive sponsors
* Must have exceptionally strong technical troubleshooting and problem-solving skills
* Ability to juggle multiple simultaneous projects of moderate to high levels of complexity
* Great team player and collaborator
* Must have the flexibility to travel occasionally

Work Location:

Glance Networks Inc works primarily remotely. For local team members, we have opportunities to visit our office in Wakefield, MA for collaboration and meetings. We are open to candidates in the west coast to cover time zone differences within our customer base.

Benefits & Culture:

Learn more about working at Glance Networks Inc here.

At Glance Networks Inc, we take culture seriously. Each of us strives to deliver results that delight our customers. We're a transparent organization that places a high value on trust, and positive intent. We value and seek diversity and embrace work/life balance for our team. We offer our team an excellent insurance package, 401k plan, and time-off benefits. ", "h2": "What You'll Do", "ul": [{"li": "Be the primary technical resource for ensuring Glance customers' technical success and expansion"}, {"li": "Interface with client technical teams to gather and assess specifications and requirements, provide assistance in the development of client relationships, address clients' questions in a comprehensive manner to ensure customer satisfaction, deliver product demonstrations to clients, and instrument client websites and backend systems with Glance technology"}, {"li": "Work with product development to ensure ease of deployment and provide client feedback"}, {"li": "Manage client technical escalations through the Glance process"}], "h2": "What You'll Need", "ul": [{"li": "College degree or equivalent professional experience preferred in a Solutions Architecture, Sales Engineering, or Technical client-facing role within enterprise software environments"}, {"li": "Must have demonstrable knowledge of web technologies (HTML, CSS, JavaScript, DOM, browser developer tools, etc.), how the Internet works (TCP, DNS, proxies, firewalls, CDNs, etc.), and familiarity with cloud hosting architecture (AWS AZs, load balancing, DR, etc.)"}, {"li": "Experience with administrative setup (installing and configuring packages), building and deploying native mobile applications - iOS and Android, and development frameworks - Angular, React, and Flutter"}, {"li": "Be comfortable speaking 'web', i.e., HTML, CSS, DOM, Javascript, CDNs, CORS, domains, proxies, firewalls, certs, AWS, etc."}, {"li": "Must be able to present both technical and non-technical topics to individuals at all levels of an organization"}, {"li": "Experience within the Call Center or CRM industry is a plus"}, {"li": "Security and privacy compliance (ISO 27001, PCI, HIPAA, etc.) experience a plus"}, {"li": "Must have a demonstrated track record of technical competence and customer satisfaction"}, {"li": "Comfortable serving as the technical representative of Glance to personnel at all levels of the customer organization, from developers to executive sponsors"}, {"li": "Must have exceptionally strong technical troubleshooting and problem-solving skills"}, {"li": "Ability to juggle multiple simultaneous projects of moderate to high levels of complexity"}, {"li": "Great team player and collaborator"}, {"li": "Must have the flexibility to travel occasionally"}], "h2": "Work Location", "p": "Glance Networks Inc works primarily remotely. For local team members, we have opportunities to visit our office in Wakefield, MA for collaboration and meetings. We are open to candidates in the west coast to cover time zone differences within our customer base. ", "h2": "Benefits & Culture", "p": "Learn more about working at Glance Networks Inc here.

At Glance Networks Inc, we take culture seriously. Each of us strives to deliver results that delight our customers. We're a transparent organization that places a high value on trust, and positive intent. We value and seek diversity and embrace work/life balance for our team. We offer our team an excellent insurance package, 401k plan, and time-off benefits. "}

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