IT Service Technician

2 weeks ago

Rockford Illinois, United States Hard Rock International (USA), Inc. Full time
Job Summary

We are seeking a highly skilled IT Service Technician to join our team at Hard Rock Casino Rockford. As a key member of our technical support team, you will be responsible for providing top-notch support and maintenance for our in-house computer systems, desktops, and peripherals.

Key Responsibilities
  • Install, diagnose, repair, maintain, and upgrade all hardware and equipment to ensure optimal workstation performance.
  • Provide level 1 help desk support and troubleshoot problem areas in a timely and accurate fashion.
  • Offer end-user training and assistance as needed.
  • Interface with company team members regarding computer program requests or problems.
  • Maintain a clean and orderly computer/equipment area.
  • Assist the Director of IT with identifying systems and programming requirements, setting priorities, and scheduling for systems maintenance, systems development, and programming projects.
Requirements
  • Minimum of one (1) year of Information Systems experience or college-level coursework.
  • Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, AS400 Client Access, Microsoft Office, Windows Desktop Operating Systems, and MS Outlook.
  • Working technical knowledge of current network protocols, operating systems, and standards.
  • A+ Certification highly desirable.
  • Strong understanding of the organization's goals and objectives.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed, with keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize tasks in a high-pressure environment.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with those contacted during work.
  • Be flexible to work varying shifts and time schedules as needed.
Additional Requirements
  • Must obtain and maintain all licenses/certifications per Federal, State, and Illinois Gaming Commission.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be twenty-one (21) years of age.
  • Must be able to work holidays and weekends, as well as flexible shifts with the understanding days off will fluctuate.
  • Proof of authorization/eligibility to work in the United States.
  • Proficient in MS Office Computer applications.
  • Ability to sustain a high level of confidentiality and professionalism.
  • Must be able to address stressful situations with guests with dignity and the utmost tact and politeness.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

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