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Orthodontic Treatment Coordinator

2 months ago

Stockbridge, Georgia, United States Great Expressions Dental Centers Full time

Job Summary: The Treatment Coordinator plays a vital role in the patient experience and flow at Great Expressions Dental Centers. This position is responsible for explaining and ensuring the patient understands their treatment needs, the importance of treatment to their overall health, and the financial options available to commit to necessary care.

Key Responsibilities:

  • Communicate recommended treatment plans to patients and promote the qualities of our doctors.
  • Listen to individual patient concerns and assist patients through judgment and practical solutions.
  • Provide feedback to patients regarding specific tactics that change financial and patient care outcomes.
  • Work to obtain commitment to financial arrangement protocols from patients.
  • Guide patients through proper office flow to assist in arranging appointments for follow-up treatment.
  • Maintain strict compliance with Federal, State, and other regulations (OSHA, WC, Dental Board, HIPAA, ADA, DOL, Company policies & procedures).

Requirements:

  • At least 3+ years of experience in a dental office environment as a Treatment Coordinator.
  • At least 1 year of Orthodontic experience.
  • High School Diploma or GED.
  • Familiarity with dental terminology to clarify treatment options to patients.
  • Ideal candidates will have a Bachelor's degree in Healthcare Administration, Medical Sales, or other related degree.

Preferred Skills:

  • Strong computer skills, including Microsoft Office and Healthcare Practice Management systems.
  • Ability to work with mathematical concepts to practical situations.
  • Ability to read, analyze, and interpret common insurance plans and financial information.
  • Proven track record of developing highly productive working relationships.
  • Ability to work independently and professionally in a fast-paced environment.
  • Excellent written and interpersonal communication skills.
  • Superior patient experience skills and successful track record of positive patient communications.