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Guest Services Representative

2 months ago

Philadelphia, Pennsylvania, United States Fairfield Inn Philadelphia Full time
Job Title: Guest Services Agent

Location: Fairfield Inn Philadelphia, 8800 Bartram Avenue, Philadelphia, PA 19153

Job Summary:

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Fairfield Inn Philadelphia. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Responsibilities:

  • Guest Service: Greet and welcome guests, respond to inquiries, and resolve issues in a timely and professional manner.
  • Front Desk Operations: Manage front desk operations, including check-in, check-out, and room assignments.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate and resolve guest issues, ensuring a positive experience.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives.
  • Adaptability: Adapt to changing situations and priorities, ensuring a high level of service delivery.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a hotel or customer service role preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a strong commitment to customer service.
  • Physical Demands: Ability to stand for long periods, lift up to 20 pounds, and move around the hotel as needed.

What We Offer:

Competitive salary, comprehensive benefits package, and opportunities for career growth and development.

How to Apply:

Apply online or in person at Fairfield Inn Philadelphia, 8800 Bartram Avenue, Philadelphia, PA 19153.