Optical Center Store Operations Manager

16 hours ago


Hamtramck, Michigan, United States Henry Ford Health System Full time
Job Summary

We are seeking a highly skilled and experienced Store Operations Manager to oversee the daily operations of our Optical Center store. As a key member of our team, you will be responsible for ensuring that our customers receive the highest level of care and service possible, exceeding their expectations in all areas of the business unit.

Key Responsibilities
  • Oversee daily store operations and employees, ensuring seamless customer service and experience.
  • Receive and resolve customer concerns and complaints in a timely and professional manner.
  • Analyze training needs and develop training plans to ensure employee development and growth.
  • Administer corporate policies and procedures, ensuring compliance and adherence.
  • Manage store operations efficiently and effectively, maintaining accurate records and preparing required reports.
Requirements
  • High school diploma or GED required; Associates Degree preferred.
  • Previous optical experience and understanding of budgets, revenue, and expenses.
  • Demonstration of managerial, leadership, communication, and interpersonal skills.
  • Completion of all required training courses.
  • ABO Certification preferred.
About Us

Henry Ford Health System is a leading healthcare provider in the region, committed to delivering exceptional patient care and service. We are seeking a talented and dedicated individual to join our team and contribute to our mission of improving the health and well-being of our community.



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