Inbound Customer Retention Specialist

2 weeks ago


Lititz, Pennsylvania, United States TruGreen Full time
Job Description

Job Summary

TruGreen is seeking a highly skilled Inbound Customer Retention Specialist to join our team. As a key member of our customer service team, you will be responsible for resolving customer concerns and retaining business through exceptional customer service and product knowledge.

Key Responsibilities

  • Respond to inbound calls from customers who are requesting termination of service or seeking to cancel their account.
  • Resolve customer concerns and issues in a timely and professional manner.
  • Utilize product knowledge and sales skills to present offers and promotions to customers, with the goal of retaining their business.
  • Escalate complex customer issues to senior team members or management as needed.
  • Provide exceptional customer service and ensure a positive customer experience.

Requirements

  • High school diploma or equivalent required; associate's degree or higher preferred.
  • At least 1 year of sales or customer service experience, with a focus on retention and customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Knowledge of company products and services, with a focus on retention and upselling.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit, stand, and walk; use hands and arms to handle, feel, or reach; speak and hear; and use close vision abilities. Occasionally required to lift or move up to 25 lbs. independently; stoop, kneel, crouch, or crawl.

Benefits

TruGreen offers a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with company match. We are an equal opportunity employer and welcome applications from diverse candidates.



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