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Client Solutions Engineer
2 months ago
Our Mission
At NavVis, we are dedicated to revolutionizing the way individuals interact with both the physical and digital realms. Our technology not only captures reality but also enables users to create an enhanced version of it. With our innovative solutions, we empower users to be more efficient, creative, and productive.
About the Role
We are seeking a Support Engineer to join our dynamic Customer Experience Team. This role is pivotal as you will serve as the primary contact for our global clientele, assisting them in navigating our advanced products. You will gain in-depth knowledge of our Mobile Mapping Systems, Processing Software, and Web Services, contributing significantly to our customers' success.
Your Responsibilities
- Act as the initial point of contact for customers across various communication channels.
- Develop expertise in our product offerings and guide customers on optimal usage.
- Resolve common issues using established workarounds and solutions from our internal resources.
- Identify critical issues and collaborate with specialists for efficient resolution.
- Enhance team knowledge by authoring technical documentation for internal and partner use.
- Contribute to the evolution of our support processes to accommodate our expanding customer base.
Qualifications for Success
- A Bachelor's degree in Computer Science, Civil Engineering, Electrical Engineering, or a related field is preferred; however, self-taught candidates with relevant skills are encouraged to apply.
- Experience in Customer Support, whether through internships, part-time roles, or full-time positions.
- Exceptional time-management abilities to handle multiple tasks effectively.
- A customer-centric approach and a commitment to delivering outstanding service.
- Strong communication and listening skills to facilitate effective interactions with customers and team members.
- Technical proficiency in areas such as surveying, web services, point cloud data, or user experience with Ubuntu.
- Eligibility to work in the United States.
Why Join Us?
At NavVis, we believe in fostering a culture of growth and collaboration. You will have the opportunity to engage in a supportive environment that values feedback and encourages professional development. We offer competitive compensation, flexible working arrangements, and a commitment to work-life balance.
Our Commitment to Diversity
NavVis is proud to be an inclusive employer, valuing the diverse backgrounds and experiences of our team members. We encourage individuals from all walks of life to apply and contribute to our mission of innovation.
