Customer Experience Associate Part Time

16 hours ago


Colorado Springs, Colorado, United States Ent Credit Union Full time
About Us:
Ent Credit Union is a leading financial institution committed to helping members achieve their financial goals. Our team of experts provides personalized service, innovative products, and community involvement to ensure our members receive the best possible experience.

Job Description:
The Part Time Customer Service Liaison will be responsible for interacting with members to understand their needs, resolving issues, and promoting our products and services. This individual will also participate in cross-functional teams to identify opportunities for improvement and implement changes to enhance the member experience.

Responsibilities:
  • Handle high-volume inbound calls, responding to member inquiries and resolving issues in a timely manner
  • Collaborate with colleagues to develop and implement effective solutions to member complaints
  • Conduct market research to stay up-to-date on industry trends and competitor offerings

Requirements:
  • Associate's degree in Business or related field
  • 1+ year of customer service experience in a financial institution
  • Strong analytical and problem-solving skills

Salary Range: $40,000 - $50,000 per year

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