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Back of House Supervisor
2 months ago
About Us...
At 2102 Entertainment Merchandise NY, Inc., we believe in creating experiences that resonate with fans and customers alike. Our commitment to excellence is reflected in our diverse portfolio of beloved brands and iconic content. We pride ourselves on fostering an environment where creativity and innovation thrive, allowing our team members to grow and excel in their careers.
Your Role...
We are excited to announce an opening for a Back of House Lead. This pivotal position will play a crucial role in enhancing customer engagement and ensuring a seamless retail experience. The Back of House Lead will oversee a dedicated team, ensuring efficient inventory management and exceptional service delivery.
Key Responsibilities...
Operational Excellence
- Ensure all back of house operations adhere to brand standards.
- Assist in daily operational procedures, including opening and closing tasks.
- Maintain a safe and organized work environment through ongoing training and adherence to safety protocols.
- Act as a knowledgeable resource for all back of house functions.
- Monitor inventory reports, including cycle counts and adjustments.
- Collaborate on inventory replenishment strategies to optimize stock levels.
Financial Accountability
- Set and communicate daily performance goals to team members.
- Provide hands-on support to enhance sales performance.
- Focus on key performance indicators through real-time coaching.
Customer Engagement
- Foster a positive and engaging customer experience.
- Work closely with management to address and resolve customer concerns, ensuring high service standards.
- Lead initiatives to enhance customer interaction and satisfaction.
Qualifications...
- Minimum of 3 years of experience in back of house operations within a premium retail environment, with at least 1 year in a leadership capacity.
- Strong knowledge of retail operations and inventory management.
- Demonstrated ability to provide exceptional customer service.
- Solid understanding of business and financial principles.
- Excellent organizational and time management skills.
- Effective communication skills with a positive demeanor.
- Proficient in Microsoft Office Suite.
- Flexible availability to meet the needs of the business, including evenings and weekends.
Compensation...
In compliance with local regulations, we disclose that the pay rate for this position is $23 per hour. Additional benefits may include performance bonuses and a comprehensive benefits package.
Our Commitment...
At 2102 Entertainment Merchandise NY, Inc., we are dedicated to building a diverse workforce that reflects the communities we serve. We are an equal opportunity employer and value all qualified candidates, considering them based on merit without regard to any protected characteristics.
