IT Support Specialist in Huntsville, AL

3 days ago


Huntsville, Alabama, United States Virtual Service Operations Full time
Job Title: IT Support Technician

We are seeking a skilled IT Support Technician to join our team at Virtual Service Operations in Huntsville, Alabama.

Job Summary:

The IT Support Technician will play a crucial role in ensuring smooth operations within the organization by setting up and troubleshooting IT equipment, including laptops, monitors, and printers.

Key Responsibilities:
  • Provide technical assistance to end-users, helping them navigate common issues and ensuring their technology needs are met.
  • Focus primarily on users returning to the office from working remotely as well as users moving locations within the site.
  • Provide workstation software break-fix support.
  • Perform IMAC – PC Install, Moves, Adds and Changes.
  • Image loads.
  • Asset recovery.
  • Asset tagging.
  • Printer support.
  • Client Center (Tech Bar) support.
  • IT Service Management Updates.
Requirements:
  • Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires.
  • Knowledge of PC Imaging.
  • Experience with change management and incident management.
  • Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe.
What We Offer:

As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates.

We provide ongoing learning and development opportunities to foster continuous growth.

More About VSO:

VSO is a hybrid cloud and managed services consulting firm.

Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others.

VSO leverages numerous other partner relationships so as to provide our customers with optimal support.

Additionally, we take pride in taking care of our employees.

We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more.

For more information, please visit our website at

Salary:

$17.00/hr - $25.00/hr



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