Funeral Home Associate

3 weeks ago


Chicago, Illinois, United States Service Corporation International Full time
Key Responsibilities
  • Lead Generation: Hold yourself accountable for prospecting a minimum of 1-2 hours each day, obtaining referrals from families served by the location, networking and building community and civic relationships, explaining and presenting presentations to families served and referred families, and maintaining and tracking activity levels to ensure productivity.
  • Build Relationships with Families: Respond to client inquiries in a timely, respectful, sensitive, and professional manner, connect with families through listening, honest communication, and genuine concern, develop an understanding of each family's unique needs and offer solutions that provide value to them, stay in touch with families to ensure satisfaction, prepare for all appointments and perform all procedures with professionalism and attention to detail, follow through on all customer problems and requests, build trust-based relationships to earn the right to ask for referrals, and earn the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning.
  • Teamwork: Represent a continuous link from services provided at need, through aftercare, to providing services to protect families in the future, collaborate and team with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high-quality service, thoroughly and completely review previous services and contacts with families to prepare to support current needs and or sales, and share family concerns with rest of the SCI team.


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