Companion Animal Care Support Specialist
2 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Southborough Veterinary Hospital. This individual will be responsible for providing top-notch care and support to our clients and their pets, ensuring a positive experience every time they visit our hospital.
Key Responsibilities:- Provide exceptional customer service, responding to client inquiries and resolving issues promptly.
- Manage front desk operations, including scheduling appointments, handling phone calls, and maintaining accurate records.
- Assist with medical emergencies, adhering to safety protocols and procedures.
- Process payments, manage cash handling, and maintain a clean and organized workspace.
- Collaborate with veterinarians and other staff members to ensure seamless patient care and efficient hospital operations.
- High school diploma or equivalent required; prior customer service experience preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and staff.
- Basic medical knowledge and understanding of animal behavior.
- Ability to work in a fast-paced environment, managing multiple tasks and priorities simultaneously.
- Familiarity with practice management software and basic computer skills.
- Competitive salary: $40,000 - $55,000 per year, based on experience.
- Ongoing training and development opportunities.
- A supportive work environment with a collaborative team.
- The chance to make a real difference in the lives of animals and their owners.
Southborough Veterinary Hospital is a leading provider of comprehensive animal care services, dedicated to delivering exceptional patient care and outstanding client satisfaction. Our team is passionate about making a positive impact in our community, and we're excited to welcome a motivated and compassionate Customer Service Representative to our team.
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