Expert AR Resolution Specialist
1 week ago
As a key member of the TK Elevator team, we are seeking an experienced Sr. AR Dispute Analyst to drive improvement in AR by reviewing disputed AR balances and collaborating with general managers and account managers.
Key Responsibilities:
- Reviews disputed AR balances and engages branch and region management to expedite resolution of outstanding payments.
- Assumes frontline collections responsibilities for customer accounts representing the most impactful and problematic AR.
- Collaborates with general managers and account managers on action items.
- Drives resolution to problematic billing by teaming up with Billing Supervisors.
- Supports frontline collectors in discussing suspension of services notice and final demand letters to non-paying customers.
- Prepares legal packages for placement with attorneys and ensures packages contain necessary documentation.
Requirements:
- Bachelor's degree in business, finance, or related field preferred.
- Exposure to management consulting or similar roles preferred.
- At least 3 years related experience with business-to-business customer interactions and/or training in collections.
- Elevator industry or service-related field experience.
- Ability to read and interpret business contracts, technical procedures, and government regulations.
- Problem-solving and analytical skills.
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