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Client Intake Coordinator

3 months ago

Morrisonville, New York, United States Behavioral Health Services North Inc Full time
Position Overview

A Spanish version of this position is available upon request
La version de esta posicion esta disponible en Español si es requerida

Behavioral Health Services North Inc, a leading organization in providing comprehensive care, is seeking dedicated professionals to become part of our expanding team.

Your Responsibilities:

The intake coordinator serves as the initial point of contact, ensuring an outstanding experience for our clients. This role is essential in aligning with our core values while delivering superior service. Candidates should demonstrate proficiency in electronic medical record systems, effective communication, and multitasking abilities. This position is vital in shaping the first impression for those we assist.

Benefits of Joining Us:

  • Comprehensive benefits package, including tailored health coverage, paid leave, and holiday compensation
  • Engagement with the community, making a significant difference alongside enthusiastic colleagues
  • Supportive leadership, mentorship for your development, and extensive training opportunities
  • Opportunities for advancement within our growing organization
  • Community perks, loan forgiveness options, and more

Your Daily Activities:

  • Assist clients in understanding and accessing our services. Utilize your training and problem-solving skills to effectively address client inquiries
  • Maintain accurate records of client interactions. Employ your attentive listening skills to quickly identify client needs and document all communications in real-time
  • Collect essential demographic and insurance details, entering data into the department's system
  • Direct complex inquiries to the appropriate resources (management, clinical support, billing, etc.)
  • Perform additional tasks as required

Qualifications:

  • Minimum of 2 years' experience in a customer service role
  • Associate's degree preferred
  • Proficient in Microsoft Office 365 and Teams
  • Familiarity with Avatar software is advantageous
  • Valid driver's license and reliable transportation for local travel

Behavioral Health Services North Inc is committed to fostering an inclusive workplace, ensuring that every team member feels valued and can express their authentic selves. We welcome applicants from diverse backgrounds and experiences.