Front Desk Representative
1 month ago
We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites in North Conway, NH. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a warm and welcoming experience for all visitors.
Key Responsibilities- Check guests in and out of the hotel, ensuring proper payment is received and accurate information is recorded.
- Answer phone calls in a professional and helpful manner, responding to guest inquiries and resolving any issues that may arise.
- Follow procedures for posting charges and settling guest accounts, ensuring accuracy and attention to detail.
- Effectively address and resolve guest problems, increasing guest satisfaction and loyalty.
- Be knowledgeable of emergency procedures and hotel policies, providing guidance and support to guests as needed.
- Customer service experience, preferably in a hotel or hospitality setting.
- Ability to work a variety of shifts, including weekends and holidays.
- Excellent communication and problem-solving skills, with a focus on providing exceptional customer service.
- Ability to work in a fast-paced environment, with multiple tasks and priorities.
- DailyPay - Get Paid Any Day
- 401K Matching
- Brand Hotel Room Discounts
- Company Wide Hotel Room Discount Program
- Referral Bonus Incentive
- Retention Bonus Incentive
- Annual Review Program
- Extensive Room for Growth
- Paid Training
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