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Front Desk Associate

1 month ago

Asheboro, North Carolina, United States Holiday Inn Express & Suites Full time

Job Title: Front Desk Associate


Job Summary:


We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Associate. This role plays a critical part in creating a positive first impression for our guests and maintaining efficient operations at the front desk. As a Front Desk Associate, you will be responsible for greeting and assisting guests, handling inquiries and requests, managing reservations, and providing exceptional customer service at all times.


Responsibilities:


- Welcome and greet guests in a warm and professional manner upon arrival

- Provide outstanding customer service by answering inquiries, resolving complaints, and anticipating the needs of guests

- Check-in and check-out guests efficiently, ensuring accurate documentation and payment processing

- Manage phone calls, emails, and inquiries promptly and professionally

- Maintain a neat and tidy front desk area and ensure reception area is comfortable and welcoming

- Coordinate with other departments to fulfill guest requests and provide information on amenities and services available

- Assist in handling room reservations and updates in the property management system

- Keep track of room availability and make accurate recommendations for room assignments

- Provide guests with local area information, including restaurants, attractions, and transportation options

- Handle cash and credit card transactions in compliance with established procedures

- Collaborate with housekeeping staff to ensure clean and ready rooms are available for incoming guests

- Assist in the organization and execution of special events or functions

- Stay up-to-date on hotel procedures, policies, and promotions


Requirements:


- High school diploma or equivalent; additional qualifications in hospitality or related field are a plus

- Proven experience in a customer service or front desk role, preferably in the hospitality industry

- Excellent interpersonal and communication skills, with the ability to build rapport with guests and colleagues

- Proficient in using computer systems and software, including MS Office and property management systems

- Strong organizational and multitasking abilities, with attention to detail

- Ability to handle difficult situations with calmness and professionalism

- Availability to work flexible schedules, including weekends and holidays

- Fluency in a second language is desirable but not required


About Us:


Holiday Inn Express & Suites is a leading hospitality brand that offers a unique blend of comfort, convenience, and exceptional service. As a Front Desk Associate, you will be part of a dynamic team that is dedicated to providing memorable experiences for our valued guests. Apply now and embark on a rewarding career in the hospitality industry.