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Shift Supervisor
2 months ago
{"h1": "Shift Lead Job Description", "p": "As a Shift Lead at Toppers Pizza, you will be responsible for providing direct supervision and ensuring a smooth operation during your shift. You will be the point of contact for any customer complaints and will be responsible for maintaining high standards of cleanliness, sanitation, and food quality.
Key Responsibilities:
* Assign and direct daily duties for Team Members based on role, skills, and shift needs
* Maintain high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
* Uphold Toppers Pizza policies and procedures; provide feedback/coaching to Team Members as needed
* Be knowledgeable of delivery area map/traffic patterns to assist delivery drivers organize their routes
* Solve customer complaints quickly and with a smile
* Provide feedback to Team Members in a positive manner
* Train new Team Members on daily tasks
* Balance cash draw and prepare deposit
Minimum Qualifications:
* Must be legally eligible to work in the United States
* Must be 18 years of age
* Must have a source of reliable transportation
* Previous quick service restaurant or supervisory experience
* Serve-Safe/Local or State Food Service Certification preferred
Physical Requirements:
* Ability to meet the following physical requirements with or without reasonable accommodation:
* Must be able to exert well-paced and frequent mobility for periods of up to five hours.
* Must be able to lift up to 50 pounds.
* Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
* Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Benefits:
* Flexible Scheduling
* Pay Advances through PayActiv
* Meal Discounts (70% while working/50% when not)
* Free Uniform T-Shirt
* Referral bonuses for bringing new members to our team
* Rapid advancement opportunities – We offer a Manager–in–Training program with pay increase at each step of the training.
* All insurance benefits and 401(k) retirement when minimum service and average hours are satisfied
"}
