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Senior IT Software Engineer Manager
2 months ago
We are seeking a highly skilled IT Software Engineer Senior Manager to lead our AI transformation journey at Boston Consulting Group. As a key member of our IT & Business Platforms team, you will play a pivotal role in designing, developing, and deploying a self-service chatbot utilizing state-of-the-art technologies such as AWS Bedrock, industry-foundational language models, and LangChain.
The chatbot will revolutionize IT support by providing efficient, AI-driven solutions. You will assist in applying domain expertise in building and deploying conversational chatbots specifically for IT customer support, ensuring seamless integration with IT Service Management tools such as ServiceNow.
In addition, you will participate in testing, evaluating, and fine-tuning prompts to ensure optimal chatbot performance. You will support the implementation of responsible AI practices and help establish necessary guardrails to ensure the chatbot operates ethically, reliably, and effectively.
You will collaborate with cross-functional teams to support the successful implementation and integration of the chatbot. Your responsibilities include assisting in the development processes, contributing to the high-quality and timely delivery of solutions, and engaging with stakeholders for requirement gathering and project updates.
Key Responsibilities:
- Support technical projects and assist development teams.
- Collaborate effectively with cross-functional teams and stakeholders.
- Problem-solving and critical thinking in technical environments.
- Communicating clearly and concisely, both in writing and verbally.
- Learning new technologies and continuously improving processes.
- Strong knowledge and experience in Generative AI/LLM-based development.
- Experience working with key LLM models APIs (e.g., AWS Bedrock, Azure OpenAI/OpenAI) and LLM frameworks (e.g., LangChain, LlamaIndex).
- Experience with cloud infrastructure for AI/Generative AI/ML on AWS, Azure.
- Hands-on experience with IT Service Management tools like ServiceNow, Remedy, or similar.
- Understanding of Service Desk processes and best practices.
- Ability to test, evaluate, and fine-tune AI prompts for optimized performance.
- Knowledge of responsible AI practices and implementing necessary guardrails.
- Bachelor's degree in computer science, engineering, or equivalent.
- Proficiency in at least two programming tools/languages (e.g., Java, C/C++, Python).
- Understanding of SDLC principles and software engineering practices.
- Familiarity with advanced algorithms, program structures, and API development.
- Skills in prompt engineering, automated testing, and debugging.
- Experience in cloud-native application development and CI/CD pipelines.
- Experience in building and deploying conversational chatbots for IT and/or customer support.
You will be a key member of our IT & Business Platforms team, contributing to the development of BCG's flagship GenAI use case for an IT support chatbot. This chatbot will be a critical component in transforming IT support through AI-driven solutions. Your team will work closely with the Cloud Platform Engineering (CPE) team, which is responsible for building the shared GenAI platform. This platform will support multiple GenAI use cases across the company, ensuring scalable and robust AI solutions. The close collaboration between ITBP and CPE will be essential for the successful implementation and integration of the self-service chatbot and other innovative AI solutions, driving BCG's broader AI transformation agenda.
About Our Team
Our IT group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.
