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Airport Curbside Concierge Agent

2 months ago

Atlanta, Georgia, United States Bags Full time
Job Summary

We are seeking a highly skilled and customer-focused Airport Curbside Concierge Agent to join our team at Bags. As a key member of our airport operations team, you will be responsible for providing exceptional service to our airline partners and their passengers.

Key Responsibilities
  • Check-in luggage for airline passengers and ensure it is properly tagged and secured.
  • Issue boarding passes and provide general information to passengers about flight schedules and locations.
  • Provide a high level of customer service to passengers and respond to their inquiries in a professional and courteous manner.
  • Work effectively in a fast-paced environment and maintain a positive attitude under pressure.
  • Meet or exceed performance standards and contribute to the overall success of the team.
Requirements
  • At least 6 months of experience in a face-to-face customer service role.
  • Ability to work in a team environment and communicate effectively with colleagues and passengers.
  • Strong problem-solving skills and ability to think critically in a fast-paced environment.
  • Ability to lift up to 70 pounds and push luggage carts as needed.
  • Availability to work a variety of shifts, including early mornings and weekends.
Benefits
  • Competitive hourly rate.
  • Opportunities for career advancement and professional growth.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.