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Transformation Ambassador

2 months ago

Tustin, California, United States Salvation Army Full time
Job Summary

We are seeking a dedicated and compassionate Transformation Ambassador to join our team at The Salvation Army. As a key member of our staff, you will play a vital role in helping transform the lives of our homeless residents by ensuring their well-being and safety.

Key Responsibilities
  • Well-being of Residents
    • Utilize a trauma-informed care approach to support residents in their journey towards transformation.
    • Employ conflict resolution and de-escalation strategies to address resident behavior.
    • Assist with serving food to residents and referring them to Case Managers as needed.
  • Security of Residents and Facility
    • Conduct regular patrols of the building and grounds to ensure the safety of all guests.
    • Notify residents of any behavior that does not meet facility guidelines.
  • Assist in Light Housekeeping and Maintenance
    • Perform tasks such as changing and laundering bedding and towels, sweeping and mopping resident rooms and dining hall, and emptying trash.
    • Keep restrooms and laundry room clean and well-stocked.
    • Assist with maintaining the grounds for safety and cleanliness.
  • Front Desk
    • Provide a welcoming environment by monitoring the desk, answering the shelter phone, and performing intake duties.
    • Complete required data entry on Salvation Army software.
  • Driving (optional)
    • Transport residents to various resources and appointments throughout Orange County.
    • Assist with moving residents into permanent housing or housing appointments as needed.
    • Maintain vehicles with cleaning and routine maintenance.
    • Submit gas receipts and maintenance records.
Working Conditions

The Transformation Ambassador will be required to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. They will also be required to grasp, push, pull objects, and reach overhead. Ability to operate a computer, fax, and telephone is necessary. Lifting up to 25 pounds may be required.

Requirements
  • High School Graduate or GED with 1 year of work experience.
  • Minimum 1 year of sobriety and consistent participation/attendance in a Support Group.
  • Experience in or basic knowledge of mental health, homelessness, and/or addictions fields is preferred.
  • Criminal background check is required.
  • MVR check if necessary.
  • Basic literacy and computer skills are necessary.
  • CPR and First Aid certification must be obtained within one month of start date.
Skills and Abilities
  • Ability to exercise sound judgment in carrying out assignments independently.
  • Good time management skills.
  • Good oral and written communication skills.
  • Strong sense of workplace ethics and understanding of confidentiality protocols.
  • Ability to answer the telephone, greet visitors, and interact with clients and other staff members in a courteous, professional, and respectful manner.
  • Ability to effectively use office equipment (fax and copies).