Assistant General Manager

5 days ago

Glen Burnie, Maryland, United States PickleRage Full time
Job Title: Assistant General Manager

PickleRage is seeking a highly motivated and experienced Assistant General Manager to join our team. As a key member of our management team, you will be responsible for overseeing all aspects of club operations, ensuring a high level of customer satisfaction, and driving the growth and success of our facility.

Key Responsibilities:
  • Operational Leadership: Manage day-to-day operations, including staff supervision, facility maintenance, and retail sales, as well as assist in Membership sales.
  • Customer Service: Create a welcoming and customer-focused environment for members and guests, addressing inquiries, resolving concerns, and ensuring exceptional member experiences.
  • Financial Management: Assist with Purchasing, Inventories, and Scheduling of front-line personnel.
  • Staff Management: Recruit, train, and supervise staff, including front-line personnel, to ensure a high level of service and professionalism.
  • Facility Maintenance: Ensure the club's facilities and equipment are well-maintained and in excellent condition.
  • Community Engagement: Foster relationships within the pickleball community, local businesses, and organizations to promote the club and the sport.
  • Leadership and Mentorship: Lead and mentor staff to improve skillset and career potential, advise on employee promotions, transfers, and dismissals, and perform other duties as assigned.
Requirements:
  • Education: Bachelor's degree in Management, Sports Management, or related field; proven industry knowledge acceptable in lieu of degree.
  • Experience: Minimum 1 to 2 years' of Management experience.
  • Skills: Financial and statistical reporting knowledge and experience, effective verbal and written communication skills, demonstrated ability to manage multiple priorities and deadlines, proficiency in Microsoft 365 suite and industry-related software programs, and high level of energy and enthusiasm.
  • Work Environment: Onsite at our PickleRage facility in Glen Burnie, MD, in a professional, sports-centric environment that includes court play, retail, and member services.
  • Physical Requirements: Ability to sit and stand for prolonged periods of time, perform light maintenance work, and occasionally lift and/or move up to 100 pounds.

PickleRage is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

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