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Quality Assurance Specialist

2 months ago

Loganville, Georgia, United States Team Pest USA Full time

Quality Control Representative Job Description

At Team Pest USA, we are seeking a highly skilled Quality Control Representative to join our team. As a Quality Control Representative, you will be responsible for administering high volumes of outbound and inbound customer service calls, handling customer complaints, and maintaining customer account information in our customized database.

Responsibilities:

* Administer high volume of outbound and inbound customer service calls
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Maintain and update customer account information in a customized database
* Comply with state and federal regulations, company policies, procedures, and guidelines
* Act as point of contact for general customer service issues
* Specialize in customer resolution
* Perform other duties as required by management

Minimum Qualifications:

* 21 years of age
* Exceptional written and verbal communication skills
* Experience working with Microsoft Office programs
* Ability to multi-task
* Excellent customer service

We offer a competitive compensation package, including medical insurance, dental insurance, vision insurance, supplemental benefits, paid time off, and a 401k with company match. All applicants are subject to drug testing and a criminal background check prior to employment.