Automotive Service Representative
4 days ago
We are seeking a highly skilled Guest Care Specialist to join our team at Monro Inc. As a key holder and manager on duty, you will be responsible for providing exceptional guest service and driving sales of automotive repair services and tires.
Responsibilities- Complete Monro's training program to execute the Monro selling process.
- Engage guests, schedule appointments, build trust, and present needed services following the Monro selling process.
- Assist in various aspects of guest care, work order completion, and register assistance.
- Follow all policies and procedures related to cash, credit, check, refund, and return policies.
- Understand and effectively communicate all products and services Monro offers to guests.
- Partner with management to produce a safe and healthy work environment.
- Maintain an organized and neat guest waiting area.
- High school diploma or equivalent required.
- Current valid driver's license and satisfactory Motor Vehicle Report (MVR) required.
- Strong verbal communication skills and ability to accurately write sales work orders.
- Strong problem-solving skills and ability to work in a fast-paced environment.
- Ability to work days, evenings, weekends, and holidays.
Monro Inc. is a leader in the automotive maintenance and repair services industry. We are committed to helping our teammates grow their careers through on-the-job training, company-sponsored certifications, and coursework in Monro University.
We are an equal opportunity employer and afford equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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