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Digital Visionary and Strategist

1 week ago

Palo Alto, California, United States HP Development Company, L.P. Full time

The Senior Director, Digital Experience Strategist is a key member of the team responsible for driving the development and execution of a comprehensive digital experience strategy that enhances customer engagement and fosters brand loyalty. This role involves leading a cross-functional team to create seamless and impactful digital experiences across all customer touchpoints.

Responsibilities

  • Strategic Leadership: Develop and implement a comprehensive digital experience strategy aligned with the company's business objectives and customers' needs.
  • Stakeholder Engagement: Collaborate with cross-functional executive leadership to integrate digital experience initiatives into the broader business strategy.
  • Customer-Centric Design: Advocate for a customer-first approach, ensuring all digital experiences are intuitive, accessible, and tailored to meet the evolving needs of the target audience.
  • Data-Driven Insights: Conduct user research, data analysis, market research, and competitive benchmarking to identify insights, opportunities, and best practices.

This role requires a strategic thinker with expertise in digital strategy, user experience design, and service design. The ideal candidate has at least 10 years of experience in a senior leadership role and a proven track record of delivering successful digital experience projects.

Requirements

  • Bachelor's degree or higher in digital strategy, user experience design, service design, or related fields.
  • At least 10 years of experience in digital strategy, user experience design, service design, or related fields, with at least 5 years of experience in a senior leadership role.
  • Proven track record of leading and delivering successful digital experience projects for large and complex clients across various industries and sectors.
  • Strong knowledge and skills in user research, data analysis, market research, and competitive benchmarking methods and tools.

The HP Development Company, L.P. offers a comprehensive benefits package, including dental insurance, disability insurance, employee assistance program, flexible schedule, flexible spending account, health insurance, and life insurance.