Optical Sales Associate

5 days ago

Brookfield, United States BJ's Wholesale Club Full time
Job Summary

As an Optical Sales Associate at BJ's Wholesale Club, you will be responsible for dispensing spectacles and other optical aids to both adults and children, working with prescriptions written by optometrists and ophthalmologists. This role requires advising and assisting patients with various types of lenses and spectacle frames, including style, weight, and color.

Key Responsibilities:
  • Carry out job functions and responsibilities as assigned.
  • Support the application of club policies, procedures, and compliance.
  • Act with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.
  • Ensure a safe and positive environment for our members and each other.
  • Embrace inclusion and diversity, by working together with collaboration and respect.
  • Work as a team to achieve goals.
  • Move with speed and agility in everything we do.
  • Innovate and adapt so we can move as fast as the world around us.
  • Maintain a friendly and positive attitude.
Member Responsibilities:
  • Deliver service excellence through all points of contact.
  • Resolve and deescalate to address every member concern.
  • Ensure a safe and positive environment and experience for the members.
Major Tasks, Responsibilities, and Key Accountabilities:
  • Verifies order data entry, compares Rx to original Rx provided from the doctor assuring all information entered in the system is accurate.
  • Completes proper order filing procedures, including filing the order under the correct ABC system in the store.
  • Delivers sales by providing excellent Member service in person and over the phone.
  • Must be able to explain in detail all procedures included under the exam fee; being open and honest in communication and maintaining a friendly pleasant demeanor with customers at all time.
  • Takes measurements, assures correct frame selection for Rx power, reads prescriptions on the lensometer, timely notification of product readiness and advancement of the order in the system: including received, notified and dispense of each job and proper handling of all money related transactions.
  • Adheres to all privacy and confidential/proprietary company policies and procedures (i.e. Health Information Portability and Accountability Act, known as HIPAA) as required by law.
  • Provides support to Members in making eyeglass adjustments and repairs.
  • Assists Optical Manager with the opening and closing procedures at the beginning and end of shift.
  • Ensures that accurate funds are collected, and payments are made at the point of service.
  • Maintains all club policies and procedures.
  • Performs other duties as assigned, including working in other departments as needed.

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