Restaurant Shift Supervisor
4 weeks ago
Job Summary:
We are seeking a skilled Shift Manager to join our team at Dairy Queen 41406. As a Shift Manager, you will be responsible for providing leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts.
Key Responsibilities:
- Assist in the management of specific areas of the restaurant during scheduled shifts.
- Ensure that the restaurant is properly organized and staffed as designated by the written schedule through proper job assignments, break rotation, and delegation of tasks during both peak and non-peak periods.
- Conduct orientation, training, and evaluation of crew members in all functional areas.
- Assist hourly employees at the point of sale in the execution of product promotions.
- Ensure guest service in all areas meets applicable standards for quality, value, and cleanliness.
- Handle minor customer complaints, taking prompt and appropriate action to resolve the problem and make a determination when to report to the management team on more serious complaints.
- May contribute in the execution of the restaurant's business plan through specific job assignments and projects as determined by the management team.
- Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
- Able to perform the duties of all other non-management positions.
- Informs immediate supervision promptly of all problems or unusual matters of significance.
- Perform other duties and responsibilities as requested by the management team.
Accountability:
As a Shift Manager, you will be responsible for supervising the operation of specific areas of the restaurant, providing direction and leadership to crew members, in accordance with established standards, policies, and procedures. You will assist in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service, and cleanliness. You will work to establish a professional working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity, and efficiency. You will communicate all significant issues, both positive and negative, with management staff.
Requirements:
- Three or more months of restaurant experience as an hourly employee is strongly preferred.
- Qualified candidates must have excellent customer service and employee relation skills.
- Must be capable of supervising specific areas of the business in a fast-paced environment.
- Must be able to perform under pressure in a high-volume restaurant, including moving and responding quickly for long periods of time.
- Interact with the public and co-workers constantly during shifts.
- Must be able to work in and out of different temperature ranges.
- Capability to stand for long periods of time.
- Ability to lift up to 50 pounds.
- Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.
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