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Senior Systems Engineer

2 months ago


Richmond Hill, Georgia, United States Puma Telecommunications Full time
Job Title: Senior Systems Engineer

We are seeking a highly skilled and experienced Senior Systems Engineer to join our team at Puma Telecommunications. As a Senior Systems Engineer, you will work in a client-facing role to design, implement, and maintain the critical IT infrastructure that our clients rely on.

Key Responsibilities:
  • Provision, deploy, configure, and optimize workstations and Wi-Fi for seamless integration into production environments
  • Apply strong communication skills to deliver end-user support via phone calls and on-site interactions
  • Diagnose and resolve operating system, hardware, driver, and performance challenges across all workstations
  • Identify and resolve network challenges while demonstrating expertise in networking principles such as DNS and DHCP
  • Maintain and troubleshoot Next-Generation Antivirus (NGAV) and Endpoint Detection and Response (EDR) solutions, while also addressing endpoint threats and managing basic security alerts
  • Deployment and maintenance of remote access solutions including VPN, terminal services, and Windows Virtual Desktop
  • Administration of Network File Systems including usage monitoring, and proactive alert management
  • Ability to communicate security standards to the client and enforce adherence to best practices
  • Collaborate with the engineering team to devise, execute, and maintain network and hardware enhancements
  • Engage in project scope evaluations and uphold timely completion of project tasks
Requirements:
  • 1+ years of experience in a medical/healthcare setting
  • Prior working experience in MSP or in service department
  • Prior knowledge of Athena and how it functions
  • Prior knowledge of Microsoft 365
  • Highly detailed with exceptional documentation abilities
  • Team player, values collaboration and feedback from engineering team
  • Problem solver, ability to think creatively and critically and thrive in a fast-paced, and dynamic work environments
  • Comprehensive knowledge and experience with workstations, hosted/cloud apps, and file systems
  • Basic PBX/Phone system knowledge to create new users, assign extensions, reset pins
  • Ability to travel to end client locations within a 30-mile radius of HQ
  • Self-starter, goal driven, and consistent
  • Great communication skills, capable of explaining issues and resolutions to end users