Customer Service and Health Care Liaison

2 weeks ago


Colorado Springs, Colorado, United States Optum Full time
Company Overview

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to make the health system work better for everyone.

Salary

The estimated salary range for this position is $16.00 - $28.27 per hour, based on local labor markets, education, work experience, certifications, etc.

Job Description

We are seeking a skilled Customer Service Representative to join our team at Optum in Colorado Springs, CO. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through phone calls, emails, and other communication channels.

Your primary responsibilities will include:

  • Answering 70-80 incoming phone calls per day from customers and identifying the type of assistance they need
  • Asking appropriate questions and listening actively to identify specific questions or issues while documenting required information in computer systems
  • Researching complex issues across multiple databases and working with support resources to resolve customer issues and/or partner with others to resolve escalated issues
  • Scheduling appointments for patients – entering and updating demographics
Required Skills and Qualifications

To be successful in this role, you will need:

  • A high school diploma / GED
  • Must be 18 years of age or older
  • 1+ years of experience in a customer service environment using phones and computers as the primary job tools
  • Experience with computers and Windows-based applications, including the ability to navigate and learn new and complex computer system applications
  • Ability to type at an average speed of 40 wpm
  • Ability to work an 8-hour shift schedule during our normal business hours of 8:00am - 5:00pm MST, Monday - Friday
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary range of $16.00 - $28.27 per hour
  • A comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase and 401(k) contribution (subject to eligibility requirements)


  • Colorado Springs, Colorado, United States Discover Goodwill of Southern & Western Colorado Full time

    Discover Goodwill of Southern & Western ColoradoWe are seeking an experienced Customer Service Liaison to join our team in providing exceptional customer service to internal and external stakeholders. The successful candidate will serve as the first point of contact for all callers, visitors, and employees, directing them to the appropriate personnel who can...


  • Colorado Springs, Colorado, United States GameStop Full time

    **Job Summary:**We are seeking a Customer Service Liaison to join our team at GameStop in Fort Carson. As a Military Guest Advisor, you will play a crucial role in providing exceptional customer service and ensuring a positive shopping experience for our guests.**Responsibilities:**Greet guests promptly and respond to their questions and concerns in a...


  • Colorado Springs, Colorado, United States Lifeway Mobility Holdings LLC Full time

    Job SummaryLifeway Mobility Holdings LLC is seeking an experienced Care Coordination Specialist to join our team in Colorado Springs, CO. This role will involve leading outreach efforts, qualifying leads, and scheduling appointments for our sales team.About the RoleLead Outreach: Initiate outbound calls, emails, and other communication methods to engage with...


  • Colorado Springs, Colorado, United States Extended Stay Full time

    We're seeking an exceptional Concierge and Guest Services Liaison to provide top-notch service to our guests. As part of our Extended Stay team, you'll enjoy a salary range of $40,000 - $48,000 annually.Your responsibilities will include providing reasonable accommodations, collecting relevant guest information, and following up on potential sales leads.


  • Colorado Springs, Colorado, United States Optimal Home Care, Inc. Full time

    Optimal Home Care, Inc.We are seeking a highly skilled Medical Social Worker (MSW) to join our home health care team in Colorado Springs. This is a PRN position, and the ideal candidate will have excellent communication and interpersonal skills.About UsAt Optimal Home Care, we pride ourselves on providing exceptional patient care and experiences. Our team is...


  • Colorado Springs, Colorado, United States Farmers Insurance Full time

    At Farmers Insurance, we are seeking an experienced and licensed Agency Staff to join our team. This role offers a great opportunity for individuals who are passionate about delivering exceptional customer service and driving business growth.About the RoleWe are looking for someone who is genuinely excited to help customers, is patient, empathetic, and...


  • Colorado Springs, Colorado, United States Farmers Insurance Full time

    Job OverviewWe are seeking a highly skilled Insurance Liaison Specialist to join our team at Farmers Insurance. As an essential member of our agency, you will play a vital role in providing exceptional customer service and ensuring the highest level of satisfaction for our clients.


  • Colorado Springs, Colorado, United States CarMax Full time

    Job Summary:We are seeking a highly skilled Customer Service Advisor to join our team at CarMax. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service by acting as a liaison between the customer and retail technician or mechanical associate on the phone before, during, and after the service/repair processes.Key...


  • Colorado Springs, Colorado, United States Pikes Peak Library District Full time

    We are seeking a highly skilled and customer-focused individual to join our team as a Liaison at the Pikes Peak Library District. This is an exciting opportunity to make a difference in our community by providing exceptional public service, conducting engaging programs, and participating in targeted activities for various age groups or service areas.Job...


  • Colorado Springs, Colorado, United States Adam & Son Auto Repair and Service Full time

    About UsAdam & Son Auto Repair and Service is a unique automotive repair shop that prioritizes customer service, company culture, and inclusivity. Our mission is to change the industry's reputation through exceptional customer experiences.We are seeking an upbeat and positive individual to join our team as a Service Consultant Assistant. This entry-level...


  • Colorado Springs, Colorado, United States Peak Vista Community Health Full time

    About UsPeak Vista Community Health Centers is a nonprofit healthcare organization dedicated to providing exceptional care to individuals facing access barriers. Our mission revolves around delivering integrated health services, education, and community support to foster a healthier society.We operate 22 outpatient health centers across the Pikes Peak and...


  • Colorado Springs, Colorado, United States Discover Goodwill of Southern and Western Colorado Full time

    Discover Goodwill of Southern and Western ColoradoJob Summary:We are seeking a highly skilled and motivated Front Desk Coordinator to provide exceptional customer service to all stakeholders. This is a part-time position that requires excellent communication skills, a positive attitude, and the ability to work independently.About Us:At Discover Goodwill of...


  • Colorado Springs, Colorado, United States Optum Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Optum, where you will play a vital role in delivering exceptional patient care and support.Job SummaryThis is a full-time position that requires strong communication and problem-solving skills. As a Customer Service Representative, you will be responsible for...


  • Colorado Springs, Colorado, United States Kauum Enterprises LLC Full time

    Company OverviewKauum Enterprises LLC is a dynamic organization dedicated to providing exceptional support services in the community.Salary$45,000 - $55,000 per annum based on experience and qualifications.Job DescriptionWe are seeking a highly skilled Community Support Liaison to join our team. The successful candidate will be responsible for interacting...


  • Colorado Springs, Colorado, United States Defense Health Agency Civilian Corps, Falls Church, VA Full time

    Company Overview: The Defense Health Agency Civilian Corps is a dynamic organization dedicated to providing exceptional healthcare services. Located in Falls Church, VA, our team is passionate about delivering top-notch care to our patients.Salary and Benefits: As a Practical Nurse/Vocational Nurse with the Defense Health Agency Civilian Corps, you can...

  • Home Health LPN Nurse

    2 weeks ago


    Colorado Springs, Colorado, United States Amazing Care Home Health Services Full time

    Private Duty Nursing Career OpportunityWe are seeking a skilled and compassionate Licensed Practical Nurse (LPN) to provide private duty nursing care to pediatric patients in their homes.About Us:Amazing Care Home Health Services is a leading provider of home health nursing services, dedicated to delivering high-quality patient care and...


  • Colorado Springs, Colorado, United States Adam & Son Auto Repair and Service Full time

    At Adam & Son Auto Repair and Service, we're committed to changing the automotive repair industry's reputation through exceptional customer service, company culture, and inclusivity.We're seeking an upbeat, collaborative, and positive Auto Service Representative to join our team as we continue to deliver legendary service. Our representatives are the most...


  • Colorado Springs, Colorado, United States Optum Full time

    About the RoleAs a Customer Service Representative at Optum, you will play a critical role in delivering exceptional care to our customers. With a strong focus on customer satisfaction, you will be responsible for answering incoming calls, identifying customer needs, and providing solutions to their inquiries.Key Responsibilities:Answer 70-80 incoming phone...


  • Colorado Springs, Colorado, United States Human Touch Home Health Care Full time

    We are seeking a skilled Occupational Therapist to join our team at Human Touch Home Health Care. As an occupational therapist, you will play a vital role in helping patients regain independence and quality of life.Job DescriptionKey Responsibilities:Evaluate patient's functional status, including muscle function, endurance, visual coordination, written and...


  • Colorado Springs, Colorado, United States Interim HealthCare Full time

    At Interim HealthCare, we're passionate about delivering personalized therapy to patients in need of creative strategies to make daily activities easier.As a Home Health Occupational Therapist, you'll have the opportunity to work with patients who are unable to perform daily tasks due to an illness or injury. Your role will be to provide occupational therapy...