Customer Service and Health Care Liaison
2 weeks ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to make the health system work better for everyone.
SalaryThe estimated salary range for this position is $16.00 - $28.27 per hour, based on local labor markets, education, work experience, certifications, etc.
Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Optum in Colorado Springs, CO. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through phone calls, emails, and other communication channels.
Your primary responsibilities will include:
- Answering 70-80 incoming phone calls per day from customers and identifying the type of assistance they need
- Asking appropriate questions and listening actively to identify specific questions or issues while documenting required information in computer systems
- Researching complex issues across multiple databases and working with support resources to resolve customer issues and/or partner with others to resolve escalated issues
- Scheduling appointments for patients – entering and updating demographics
To be successful in this role, you will need:
- A high school diploma / GED
- Must be 18 years of age or older
- 1+ years of experience in a customer service environment using phones and computers as the primary job tools
- Experience with computers and Windows-based applications, including the ability to navigate and learn new and complex computer system applications
- Ability to type at an average speed of 40 wpm
- Ability to work an 8-hour shift schedule during our normal business hours of 8:00am - 5:00pm MST, Monday - Friday
We offer a comprehensive benefits package, including:
- A competitive salary range of $16.00 - $28.27 per hour
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase and 401(k) contribution (subject to eligibility requirements)
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