Operations Manager
3 weeks ago
The United Recovery Center is seeking a highly experienced and results-driven Operations Manager to oversee our phone operations. This full-time role requires strong leadership skills, excellent communication abilities, and a proven track record of success in managing high-performing teams.
Key Responsibilities:
- Lead and manage a team of phone room professionals to achieve productivity and performance targets.
- Conduct outbound and inbound calls, maintaining a professional and customer-focused approach.
- Train, coach, and mentor team members to improve their skills and effectiveness.
- Maintain accurate records and reports to ensure seamless data management.
- Collaborate with other departments to align phone room activities with company goals.
Requirements:
- Proven experience in a phone room environment, with a strong track record of success.
- Managerial or supervisory experience is required.
- Excellent verbal communication skills with a confident and professional phone presence.
- Strong organizational and multitasking abilities.
- Proficient in using CRM systems and office software for data management and reporting.
Compensation:
$52,000 base salary, commission pay based on performance, and huge bonus opportunities for achieving and exceeding goals.
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