Express Service Technician

3 weeks ago


Thousand Oaks, California, United States Swickard Auto Group Full time

Job Summary

Swickard Auto Group is seeking a highly skilled Express Technician to join our team. As an Express Technician, you will play a vital role in keeping customers happy by providing fast, accurate, and high-quality service. You will be responsible for performing routine maintenance and repairs on vehicles, including routine maintenance and inspections, performing multi-point inspections, and documenting all completed services and identified issues on repair orders.

Responsibilities

• Perform routine maintenance and inspections on vehicles
• Identify potential issues and preventative maintenance needs
• Change engine oil and filters according to manufacturer specifications
• Rotate and balance tires, checking air pressure and tread wear
• Top off or replace fluids (coolant, windshield washer fluid, etc.)
• Perform other express services like battery checks, wiper blade replacements, and air filter changes
• Document all completed services and identified issues on repair orders
• Provide excellent customer service, interacting with customers in a friendly and professional manner
• Explain service recommendations clearly and concisely, obtaining customer authorization before proceeding
• Provide estimated wait times and keep customers informed of service progress
• Address customer concerns promptly and professionally

Qualifications

• Demonstrates a high HQ (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
• Valid driver's license with a clean driving record
• Minimum of 6 months to 1 year of experience in automotive repair or a related field (preferred)
• Strong understanding of basic automotive systems and maintenance procedures
• Ability to follow manufacturer service specifications and safety guidelines
• Excellent mechanical aptitude and the ability to learn new skills quickly
• Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching)
• Good communication and interpersonal skills to interact effectively with customers
• Ability to work independently and as part of a team in a fast-paced environment
• Automotive Service Excellence (ASE) certifications a plus

Benefits

Swickard Auto Group offers a competitive benefits package, including insurance, 401k plan, PTO, and paid holidays. We are an Equal Opportunity Employer and value diversity and inclusion at our company. We are committed to providing a positive and efficient work environment within the service department.



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